· Amit Kothari · AI
Retail AI: from customer service to inventory
Everyone builds chatbots while inventory sits overstocked and schedules waste labor. Backend retail AI operations, from SAP to Kroger, deliver measurable ROI that customer-facing features cannot match. Inventory forecasting cuts stockouts by 65%, scheduling saves 5-15% on labor, and loss prevention stops billions in shrinkage. The wins hide in operations, not conversations.